Customers who wish to return items on their order may do so according to our return & refund policy. The customer is solely responsible and liable for the courier charges, costs and expenses. We advise all customers to return products via a recordable or tracked means as we cannot accept responsibility for items lost in return transit.
IF IN OUR SOLE OPINION, WE ARE RESERVED THE RIGHTS TO REFUSE ANY GOODS YOU HAVE RETURNED TO US ARE NOT PRODUCT FAULTY OR DAMAGED. AS SUCH, NO REFUND POLICY SHALL APPLY, WE WILL RETURN THE GOODS TO YOU AT YOUR COSTS AND EXPENSE.
The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Vern's Holding Sdn Bhd will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirmed the goods/products which fulfill the refund/exchange policy, customer will received their refund within 7 days after the confirmation.
We reserve the right not to accept returns after 7 days of the invoice date. Furthermore, we reserve the right to deny refund if the merchandise does not meet our return policy guidelines, in which event, we shall return the merchandise to you at your expense. You are required to pay the shipping and all return charges within fourteen (14) days upon notification, failing which you shall be deemed no longer interested in the merchandise, and the same shall be disposed or dealt with in any manner we deem fit, without any liability and/or further reference to you.
Refund Policy is granted for 1 time only for each item.
Refund values are all in the currency of Ringgit Malaysia.
Please return your purchase to the following address:
VERN'S HOLDING SDN BHD
No. 27, Jalan PJS 11/1,
Bandar Sunway, 47500 Subang Jaya,
Please contact us at firstname.lastname@example.org / email@example.com or 603-5621 8403 if you have any questions or doubts.